Privacy policy

Who is responsible

Cambium Technologies, LLC is responsible for the information described in this policy. This policy covers the Northgate 42 iPhone app and direct support for the app.

Information we collect

Gameplay and app activity

The app sends gameplay records to New Relic. These can include dealt dominoes, bids, declarations, plays, hand and game results, game settings, timing, hint use, and computer-player or coach recommendations. Random game and hand identifiers help us investigate a particular game. Screen navigation and gameplay milestones can also be recorded.

Diagnostics and device information

New Relic collects crash and error reports, stack traces, performance and network-request information, session activity, app and operating-system versions, device model, and device or app-instance identifiers. Error reports can include the current hand's gameplay context. New Relic may process your IP address to derive approximate geographic information, such as country or region. The app does not request access to your device's precise GPS location.

Although gameplay records do not require your name or email address, identifiers can distinguish installations or devices across sessions. We do not describe this information as anonymous.

Information you choose to send

If you use “Report a problem,” we receive the report category, any note you enter, and related gameplay context. If you email support, we receive your email address, message, and any name, screenshots, attachments, or other information you include. Please avoid including sensitive personal information in reports.

Information stored on your device

The app stores settings and gameplay statistics locally. Some settings and gameplay details also appear in the telemetry described above. The app does not require a Northgate 42 account.

How we use information

• Find and fix crashes, bugs, performance problems, and scoring or gameplay issues.
• Understand gameplay and improve the game, computer players, and hints.
• Respond to your support requests and investigate reports you submit.

We do not sell your personal information or share it for targeted advertising. We do not use gameplay or support information for advertising or unrelated marketing.

Service providers and sharing

New Relic: We use New Relic to receive, store, and analyze gameplay and diagnostic records. We may export these records for troubleshooting and game improvement. See New Relic's mobile data documentation for information about its mobile monitoring.

Email services: Our email provider processes support messages so we can receive and respond to them.

Google Fonts: The app may download fonts from Google's servers when they are not already cached on your device. These requests disclose your IP address and ordinary network-request information to Google. We do not attach gameplay records or support messages to font requests. See Google's privacy policy.

Apple: Apple handles App Store purchases under Apple's privacy policy. We do not receive your full payment-card details through the app.

We may disclose information when legally required, such as in response to a valid legal demand.

Eight-day retention

We retain gameplay telemetry, diagnostic records, exported gameplay archives, in-app problem reports, and support emails for up to eight days after collection or receipt, then delete them or allow them to expire. Each new support message has its own eight-day retention period. If a law requires us to keep a particular record longer, we retain that record only for the required period.

This period applies to records held by us and in our New Relic account. It does not control your own email copies, Apple purchase records, or information Google independently processes when delivering fonts. Settings and statistics on your device remain until removed through the app or by deleting the app; device backups are managed through your device and backup settings.

Your choices and privacy rights

Problem reports and support emails are optional. The current app does not include a switch to disable gameplay and diagnostic reporting. Deleting the app stops further reporting from that installation; it does not immediately remove records already sent.

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, or to object to or restrict certain uses. Where processing relies on consent, you may withdraw it. You may also have the right to complain to your local data-protection authority.

To make a request, email northgate42@cambiumtechnologies.com. We may need information to verify your request and locate relevant records. Because no app account is required, we may be unable to match telemetry to you using your email address alone. We will explain any limitations and handle requests as required by applicable law.

International processing

The app is available to a worldwide audience. Our service providers may process information in the United States or other countries whose privacy laws differ from those where you live. Applicable data-protection requirements apply to these transfers. Contact us for information about the providers and transfer arrangements relevant to your data.

Children's privacy

Northgate 42 is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can investigate and address it.

Security and policy updates

We use reasonable safeguards to protect information, but no storage or transmission system is completely secure. We may update this policy when our practices change. We will post the revised policy here with an updated effective date and provide additional notice when required.